Core Features of Xarios Call Recording

Recording

All calls that go through your telephone system, outbound and inbound, can be recorded and stored. Depending on how your telephone system is configured, this can include other offices, remote workers and home workers.

Call Segmentation

Often calls are routed around an organization, transferring  people to various departments. Xarios Call Recorder identifies each part of the call as a separate segment. These segments can be found quickly and replayed. Once identified, individual segments can be stored separately or discarded, as desired.

Secure & Compliant

All recordings are made using the AES-256 encryption standard and contain an anti-tamper digital signature. This means that all Xarios recorded calls are admissible in court, should they be needed.

Account Code Recognition

Organizations may use account, or reason codes, during the customer interaction process. Xarios Call Recorder can identify the use of these codes in the conversation, allowing the user to quickly identify the relevant part of the call, and replay it instantly.

Scalable & Networkable

Xarios Call Recorder is network-based and is infinitely scalable, allowing you to add more users at a single site, add other sites and incorporate remote and home workers. This gives a single call recording solution across your entire estate.

Access Anywhere

Access to recorded calls is via a standard browser; no special software is needed. Authorized users can access the recorded calls from anywhere they can establish a connection to your network. The recorded calls a user can view are determined by the individual permissions assigned to each user.

Archive & Back-up

The secure recorded voice files can be stored off-site, or in a secure hosted environment, as part of your normal business continuity regime, or treated separately.

Key Features

 

  • Secure & Compliant

    Account Code Recognition

    Scalable & Networkable

    Access Anywhere

    Archive & Back-up

     

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